Customer Care Administrator


A position has been created for a  Full Time Customer Care Co-ordinator based in our new Head Office in Bowburn, Durham. 

Salary – £25,000 – £30,000 depending on experience.

Dere Street Homes is a Housing Developer with sites across the North East specialising in new build.

We are a family run company with strong leadership & a supportive culture that appreciates the benefit of teamwork.


Working as part of the Customer Care team and reporting to the Customer Care Manager the right candidate would be responsible for:

Receiving telephone calls from Customers and proactively co-ordinating actions required

Logging jobs on database/spreadsheet

Co-ordinating appointments with customers and contractors and liaising between the two

Monitoring and chasing progress of job completion

Monitoring and responding to emails

Liaising with the Customer Care team

Helping to create a positive Customer Experience

Updating the Customer Care Liaison


Required Skills/Attributes:

Strong people skills

Professional, Customer facing telephone manner

Strong Organisational skills

Proactive approach to managing workload

IT Skills Minimum – Outlook, Excel (basic) & Word


Preferred IT Skills  – COINS database

Experience within a Customer Care and/or New Build setting preferred but not essential


Forward your application for this role to including a cover letter and up to date C.V.