**CLOSING DATE FOR THIS ROLE – FRIDAY 13TH MAY**
A position has been created for a Full Time Customer Care Co-ordinator based in our new Head Office in Bowburn, Durham.
Salary – £25,000 – £30,000 depending on experience.
Dere Street Homes is a Housing Developer with sites across the North East specialising in new build.
We are a family run company with strong leadership & a supportive culture that appreciates the benefit of teamwork.
Working as part of the Customer Care team and reporting to the Customer Care Manager the right candidate would be responsible for:
Receiving telephone calls from Customers and proactively co-ordinating actions required
Logging jobs on database/spreadsheet
Co-ordinating appointments with customers and contractors and liaising between the two
Monitoring and chasing progress of job completion
Monitoring and responding to emails
Liaising with the Customer Care team
Helping to create a positive Customer Experience
Updating the Customer Care Liaison
Strong people skills
Professional, Customer facing telephone manner
Strong Organisational skills
Proactive approach to managing workload
IT Skills Minimum – Outlook, Excel (basic) & Word
Preferred IT Skills – COINS database
Experience within a Customer Care and/or New Build setting preferred but not essential
Forward your application for this role to firstname.lastname@example.org including a cover letter and up to date C.V.