Dere Street Homes are now out of office for the Christmas break 20 December 2021 (5pm) – 5 January 2022 (8.30am).
For emergencies ONLY during this period please use the After Build Scheme Out of Hours Facility.
An emergency is: “A sudden and unforeseen incident immediately creating a risk to the health of the Occupant(s) and/ or damage to the property rendering in uninhabitable, insecure or dangerous.”
This definition will be applied to each call received.
Emergency criteria:
Electrical mains supply failure (other than when this is a utility company problem);
Blocked drain or leak to the foul drainage system;
Totally unusable WC;
Failure of fitting or lock to door or window;
Total failure in the function of heating system or hot water system;
Defective fire alarm.
In the event of any of the above occurring over the Christmas period please call After Build on 0330 1242262.
please note; a charge will apply when a non-emergency call is received.
The After Build Emergency Assistance Scheme covers your home for 2 years from legal completion.
All other emails will be addressed in a timely manner upon our return to the office in the New Year.