Customer Care

DERE STREET HOMES ARE NOW CLOSED FOR THE CHRISTMAS BREAK REOPEN MONDAY 4TH JANUARY 2021

 

For emergencies ONLY during this period please use the After Build Scheme Out of Hours Facility

An emergency is: “A sudden and unforeseen incident immediately creating a risk to the health of the Occupant(s) and/ or damage to the property rendering in uninhabitable, insecure or dangerous.”

This definition will be applied to each call received.

Emergency criteria:

  • Electrical mains supply failure (other than when this is a utility company problem);
  • Blocked drain or leak to the foul drainage system;
  • Totally unusable WC;
  • Failure of fitting or lock to door or window;
  • Total failure in the function of heating system or hot water system;
  • Defective fire alarm.

In the event of any of the above occurring over the Christmas period please call 0330 1242262.

Please note; a charge will apply when a non-emergency call is received.

The After Build Emergency Assistance Scheme covers your home for 2 years from legal completion.

All other emails will be addressed in a timely manner upon our return to the office in the New Year.

 

Thank you

 

Dere Street Homes Customer Care Team