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COVID-19 PROTECTION – UPDATE 25.03.20

Dere Street Homes would like to reassure you that during these challenging times we are doing everything we can to help stop the spread of Covid-19.  We are taking all necessary steps to ensure we keep a safe and hygienic environment for all our visitors and employees.  While also keeping up to date with UK governments guidelines in these challenging times.

As you can appreciate, due to the recent PM announcement we have taken the steps to close all of our Construction Sites, Marketing Suites and Showhomes BUT I can assure you it is business as usual.  All our staff are now setup to work remotely from a home environment, we apologise in advance if you occasionally hear children, dogs bark or TV playing in the background whilst we take your calls.  You can contact us in the usual manner via telephone or email.  Contact details for each development are listed on the contact us page.

Customers wanting to buy or already in the process of purchasing your new home

If you are in the process of purchasing your new home during this period of uncertainty, our Development Sales Managers will be in regular contact to keep you updated on progress.  If the measures we have put in place due to the Covid-19 leads to any delays in completions, rest assured we will be in touch to discuss this with you.  I hope you understand during these uncertain times  any potential delay is out of our control, although disappointing, the safety and wellbeing of Dere Sreet Homes staff, subcontractors and you, the public is our main concern.  Any new reservations can be made via telephone or email, details for each development are listed on the contact us page.

Customer Care

We are taking extra precautions to avoid unnecessary contact and will therefore be postponing all non-urgent customer care appointments, visits, inspections and maintenance repairs until further notice. Please bare with us over this difficult time as we will need to see how this delivers over the coming weeks. All non-urgent customer care items will be dealt with in due course.

Any new non-urgent customer care issues can still be reported via email. For further details on how we are dealing with Customer Care in these uncertain times are listed on the Customer Care section of our website.

Thank you again for your support and understanding in this uncertain time and let’s support each other in the next few weeks keep, healthy, happy and safe.

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